Refund policy

Returns & Refunds

We want every Boo to arrive as it should.

Because The Boo Box is a seasonal mystery product, we do not offer returns or exchanges for change of mind, including because you or the recipient would have preferred a different mystery item or design.

If your Boo Box arrives damaged, faulty, incorrect, or there is another issue with your order, please contact us as soon as possible with your order number and, where relevant, photos of the issue. We’ll work with you to put it right.

Cancellations
If you need to cancel an order, please contact us as soon as possible. If your order has not yet been packed or dispatched, we’ll do our best to accommodate your request. Once an order has been packed or dispatched, cancellation may no longer be possible.

Nothing in this policy limits any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.